OBLO PRIVACY POLICY
ThankYouForUsingOBLOSmartHomeService
Before we head into the explanation of our Privacy Policy, we would like to describe how our smart home system
(Figure 1) works.
OBLO Living smart home system is comprised of:
Applications, that allow the end users to control their home from an Android, iOS or web browser-based device
Home automation gateway, a central device that integrates smart home nodes into an intelligent system and
allows end user to monitor and control them from the app
Cloud service, which enables home control and monitoring from any location
Nodes, that allow end user to control and monitor lights, indoor temperature, power consumption, etc.
Figure 1 : OBLO Living smart home system
INTRODUCTION
When you use our smart home service, you’re trusting us with your
information.Weunderstandthisisabigresponsibilityandworkhard
toprotectyourinformationandputyouincontrol.
This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can
update, manage, and delete your information.
INFORMATION OBLO COLLECTS
Wewantyoutounderstandthetypesofinformationwecollectasyou
useoursmarthomeservice.
We collect information to provide better smart home service to our users — from guring out basic stuff like which
language you speak, to more complex things like power consumption measurement on your smart plug device.
Things You Create or Provide To Us
When you create an OBLO Account, you provide us with personal information that includes your name and a
password. You can also choose to add aphone numberoraddress information to your account.
Information We Collect as You Use Our Smart Home Service
The current status of your smart home system
OBLO smart home service allows users to control and monitor their home both locally (Home connection on Figure 1)
and remotely (Remote connection). In Remote connection, your client device (Android/iOS handheld device)
communicates with your smart home GW through our cloud service. For that reason, our cloud service stores the
current status of your smart home system. Every change in your smart home system is automatically reected on our
cloud service in order to ensure the fastest system response. Here are just few examples of what you can do
remotely:
You can check whether you forgot to close balcony door by reading the status of door/window sensor
You can get push notication in case someone breaks into your home
You can set the temperature in your home before you arrive from work
Log les with errors in functioning of your smart home system
Our smart home service collects information about errors in functioning of your smart home system over the time.
These information are stored in log les specic for each smart home GW. This allows our technical support team to
identify and x errors in your smart home system. Here are just few examples of what information is available in log
le:
The moment when specic smart home device (e.g. ood sensor in your bathroom) lost connection with your
smart home GW
The moment when your smart home GW lost internet connection
Information about critical events like SW upgrade failure, time servers synchronisation problem, etc.
WHY OBLO COLLECTS DATA
Weusedatatobuildbettersmarthomeservice.
We use the information we collect for the following purposes:
To allow remote control and monitoring of your home
To maintain and improve our smart home service. We use your information to ensure our smart home service is
working as intended, such as tracking outages or troubleshooting issues that you report to us. And we use your
information to make improvements to our service — for example, we implemented replace device functionality
that allows you to replace failed device without additional congurations like location assignment and scenes
updates.
To send periodic announcement notications in a form of email or push messages about critical events in your
home (e.g.ood detection), important system updates like new SW availability, maintenance activities, etc.
YOUR PRIVACY SETTINGS
You have choices regarding the information we collect and how it's
used.
Your Choices About The Use Of Your Data
Based on information you create or provide to us and information we collect as you use our smart home service, you
have following choices:
To update data you provide directly to us like account information.
To disable storing of the current status of your smart home system on our cloud service. Please note that this
will lead to limited functionality of your smart home service as remote connection will not be possible.
To forbid our technical support team to access information about your smart home system. Please note that in
such case technical support and maintenance of your smart home system will not be possible.
To stop receiving announcements notication. Please note in such case you may miss important information
about system improvements or critical events in your home.
To delete your smart home account. By doing this, all information provided by you or collected while
exploitation of OBLO Living smart home service will be deleted permanently. Please note that in such case you
will not be able to use smart home service anymore.
How To Change The Way We Use Your Data
In order to update data you provide to us, just log into your account on Selfcare portal and update your
information at any time.
For all the other choices stated in previous section, just send us an email at support@obloliving.com and we
will respond to any such request within the time period specied by law (if applicable) or without excessive
delay.
SHARING YOUR INFORMATION
When OBLO Shares Your Information
We do not share your personal information with companies, organizations, or individuals outside of OBLO except in
the following cases:
With your consent
We’ll share personal information outside of OBLO when we have your consent. For example, if youuse Google voice
service to control your home, we’ll get your permission before sharing your smart home information with that service.
For legal reasons
We will share personal information outside of OBLO if we have a good-faith belief that access, use, preservation, or
disclosure of the information is reasonably necessary to:
Meet any applicable law, regulation,legal process, or enforceable governmental request.
Enforce applicable Terms of Service, including investigation of potential violations.
Detect, prevent, or otherwise address fraud, security, or technical issues.
Protect against harm to the rights, property or safety of OBLO, our users, or the public as required or permitted
by law.
If OBLO is involved in a merger, acquisition, or sale of assets, we’ll continue to ensure the condentiality of your
personal information and give affected users notice before personal information is transferred or becomes subject to
a different privacy policy.
OBLO Living LLC
Narodnog Fronta 23a, 21000 Novi Sad, Serbia
www.obloliving.com